DONOR PRIVACY POLICY & DONOR BILL OF RIGHTS
Last Updated: May 14, 2021
Reimagine, Inc. (Reimagine) believes in safeguarding personal information and ensuring that privacy is respected and protected for donors, vendors, collaborators, and local affiliates. We will use personal information to keep donors, friends, vendors, volunteers, and staff informed of our activities including our programs, special events, and funding needs. We respect all requests to remain anonymous. We will always provide an “opt-out” procedure for donors and others who receive such materials to request that their names be deleted from similar mailings, phone calls, faxes or electronic communications in the future. Donors, friends, volunteers, and alumni may contact Reimagine at any time and we will gladly accommodate your preferences. Individuals may choose to “opt-out” of electronic communication including emails and faxes. Individuals may also request that their record be flagged as “Do Not Call”. Reimagine will honor all or a combination of these “opt-out” preferences.
DONOR INFORMATION
Sharing
- Reimagine will not sell, trade, rent or exchange its donor list and donor's personal information with any other organization;
- Reimagine will not sell, trade, rent or exchange any donor lists for financial benefit or otherwise;
- Reimagine never sends out mailings to donors on behalf of other organizations;
- Reimagine expects vendors to uphold privacy guidelines. If data is shared, a Non-disclosure agreement will be entered into with the vendor and the sharing of data is prevented by stipulations that are present in contracts between Reimagine and our vendors.
Collection of Data
Reimagine collects personal data through event registration, email subscription, online donation services, postal mail, wire transfer, phone and other electronic means. We only collect this information when users submit it voluntarily or through the public domain. If a user prefers not to submit such information online, they may contact Reimagine to determine an appropriate channel to transmit this information.
From these services, we may collect a person's first name, last name, email address, company, position, secondary email address, address, city, state, zip code, and phone numbers (home, work, or mobile). We may collect event-specific information pertaining to a person's attendance, meal preferences and guests. We may collect the provided name and email of a spouse, contributor or foundation to facilitate the recognition for a gift. This confidential information is kept on file for IRS purposes.
Reimagine complies with CANSPAM and at any time donors, volunteers, alumni and friends may “opt-out” or be removed from our contact lists and can unsubscribe to emails. Reimagine will discontinue contact with any person upon oral or written request.
For questions regarding our privacy policy or to contact us to make an “opt-out” request please feel free to contact us at:
Reimagine, Inc
660 4th Street
San Francisco, CA 94107
hello@letreimagine.org
Reimagine will maintain an electronic record in our database of all requests for discontinuance of contacts. Oral requests will be recorded in writing by Reimagine staff and will then be permanently recorded in the electronic donor database.
Storage of Data
Donor information is maintained in a password-protected, secured database. Only authorized, senior-level personnel have access to this information and only for appropriate business purposes. This information is shared with board members and authorized staff, only on a confidential and need-to-know basis. Both staff and board members who have access to private donor information are required to sign an annual confidentiality contract.
Online Security and Enforcement
Reimagine has an online Privacy Policy, which may be viewed here: https://letsreimagine.org/privacy-cookies/
I) Security - When we transfer and receive certain types of sensitive information such as online donations and account information, we direct visitors to a secure server, which communicates via SSL encryption and which has been designed to reduce the possibility of interception and hacking. We operate secure data networks protected by industry-standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary. Only authorized individuals, who are required to comply with our privacy policy, have access to the information provided by our customers.
II) Cookies - Cookies may be used in connection with Reimagine’s digital properties, for targeted remarketing. A cookie is a small amount of identifier data that is sent to your browser from a web server and stored on your computer's hard drive. By using cookies, information is potentially collected without your express knowledge. Most browsers are initially set to accept cookies but permit you to change the setting to refuse cookies or to be alerted when cookies are being sent. While refusal to accept cookies will not prevent the use of some portions of this site, other portions of this site may not function properly without cookies. You can reject cookies or cancel them by instructing your Web browser accordingly.
III) IP addresses - Reimagine may also collect IP addresses, domain names, and similar items regarding users of this site to measure the number of visits, pages visited, average time spent on this site, and similar items. Reimagine may also use your IP address to diagnose problems with our server, to administer our website and for statistical metrics used to track website visitor traffic.
IV) Credit Cards - Reimagine is compliant with The Payment Card Industry Data Security Standard (PCI DSS). This is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially this includes any merchant that has a Merchant ID (MID).
The Payment Card Industry Security Standards Council (PCI SSC) was launched on September 7, 2006, to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with a focus on improving payment account security throughout the transaction process. The Reimagine finance department manually processes credit card refunds. At all times efforts are made to protect card numbers.
The PCI DSS is administered and managed by the PCI SSC (www.pcisecuritystandards.org), an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover, and JCB). It is important to note, the payment brands and acquirers are responsible for enforcing compliance, not the PCI council. A copy of the PCI DSS is available here.
Reimagine does not store credit card numbers. Credit card refunds are processed under strict guidelines. Contact development@letsreimagine.org for refund information.
Annual Report
Reimagine may publish a list of the names of donors over a designated amount in an annual report. Options for anonymous giving and “opt-out” selections are available. Please contact Reimagine for these requests at development@letsreimagine.org.
Release of Information
- Reimagine will not use pictures or names without a signed consent form.
- Reimagine currently requires a signed release when utilizing human interest stories for fundraising or marketing.
- Reimagine may use an individual story with a fictitious name to protect their privacy.
EVENTS
Event attendee's information
Reimagine may utilize a system to collect information about guests that register for events. This information may include name, email, company and address. Guests may follow the “opt-out” options outlined in this policy.
PRIVACY ENFORCEMENT WITH VENDORS
If data is shared, a Non-Disclosure Agreement will be entered into with the vendor, and the sharing of data is prevented by contract stipulations that are present in contacts between Reimagine and our vendors. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements.
Survey Data Collection
Reimagine may occasionally ask users to complete surveys for research purposes. There also may be services on our website that require you to fill out an online form or send Reimagine an e-mail message in order to utilize these services. Reimagine collects any information that you provide in such circumstances, including any personal information.
PRIVACY ENFORCEMENT WITH CORPORATIONS/EMPLOYEE GIVING
Some corporations support Reimagine through employee giving programs and campaigns. Generally, these are managed by the corporation and are processed through payroll deduction or through third parties. Reimagine seeks permission from those corporations and third-party providers before adding any employees to the Reimagine Salesforce database.
Reimagine may share cumulative giving totals, but will not share individual donor/employee names. Employees may participate in matching gift programs with their employers. Matching gift requests are sent to the corporation for processing with the knowledge of the employee and the appropriate paperwork.
PRIVACY POLICY MODIFICATIONS
This privacy policy may be updated from time to time and was last updated in May 2021.
DONOR BILL OF RIGHTS
This was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits.
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:
I. To be informed of the organization's mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
II. To be informed of the identity of those serving on the organization's governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
III. To have access to the organization's most recent financial statements.
IV. To be assured their gifts will be used for the purposes for which they were given.
V. To receive appropriate acknowledgment and recognition.
VI. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
VII. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
VIII. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
IX. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
X. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.
